Hotelier’s Charter

The Hoteliers’ Charter exists to raise the profile of the Hotel Industry, advocating that working in hotels is a great career choice.

As progressive hoteliers, we collectively make a commitment to providing a workplace environment built on the foundations of respect, fairness, equality, diversity and opportunity; and to placing colleagues’ wellness and career development at the heart of our operations.  Founded by Sally Beck, General Manager of The Royal Lancaster London and Hotelier of the Year 2019, who conceived the idea to help dispel the notion that those working in hotels work ‘long hours for little pay’.

We have therefore committed to:

1. Developing team members through training, apprenticeships, coaching and mentoring, positioning hotel roles as careers, not just jobs.
2. Support The Hospitality Commitment to respect team members’ work/life balance, rotas and working hours, providing sufficient notice for changes and requests. As our members trade seven days a week, a range of shift patterns are available to support working families, students and part-time working.
3. Support the ambition to end low pay, believe passionately in giving people opportunities to develop their careers, and give access to financial and pension guidance.
4. Champion a fair and transparent service charge/tronc/gratuities system where all monies are distributed with only agreed costs retained.
5. Offer colleagues access to an employee assistance programme, to provide confidential support across all facets of their physical and mental wellness, both in and outside the workplace.
6. Provide a positive and nourishing workplace environment and culture for colleagues, nurturing social networks around their teams and facilitating social activities to build cohesive workplace communities.
7. Support industry charities, and other charities relating to the community they serve, respecting and encouraging colleagues’ commitments to additional community endeavours.
8. Drive environmentally sustainable businesses with a commitment to reduce, reuse and recycle, and champion the government’s commitment to be carbon neutral by 2050.
9. Advocate diversity, inclusion and equality, offering English lessons to colleagues where required and taking practical measures to make hotels accessible for all disabilities.
10. Commit to the Modern Slavery Act and ensure that all suppliers act in accordance with the core values of the Hoteliers’ Charter and The Hospitality Commitment.