As a signatory to the Hospitality Charter we are committed to the development of our people so they can achieve their full potential, to build career pathways within the industry and pay the ‘rate for the job’ and commit to the following principles: 



  1. Employment policies & procedures: In place and regularly reviewed.
  2. Contract of employment & Statement of Main Terms & Conditions: Provided to all employees on commencement of employment. 
  3. Health & Safety: Provide a safe working environment and all necessary personal protective equipment. 
  4. Breaks: All staff must receive regular breaks in line with both legal requirements and the individual contract of employment 
  5. Employee Wellbeing: Support the physical and mental health of all staff 
  6. Work-life balance: Support a work-life balance when planning rotas etc 
  7. Equality, Dignity & Respect in the Workplace: Ensure equality, dignity, respect, and equal opportunities within the workplace 
  8. Implement a fast track Development and Reward Programme with pay increments* that recognise increasing skills and performance 
  9. Hourly paid staff must be paid for all hours worked. Salaried staff must have a set maximum number of working hours. If these hours are exceeded by mutual agreement, they must receive payment for the extra hours. 
  10. Tips received must be passed on to the appropriate staff taking into account any collective staff agreements and taxes the employer is legally required to deduct. 
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